Terms & Conditions

Price

All goods are sold delivered at the price ruling at the date of despatch. Prices are quoted inclusive of VAT, subject to country of destination. You are liable for any import tax’s and duties which your government and or customs imposes if you are purchasing products from us. If you are unsure of these tax’s and or duties please contact your local customs agency in your respective country before ordering goods.

Payment Terms

A credit card charge of 2% will be applied for Visa and Master credit cards; there is no charge for Switch, Solo or Delta cards. All transactions are processed in GBP Sterling, if you purchase in another currency it will be converted into GBP Sterling. Due to the nature of currency rate fluctuations and fees which credit card companies charge the finial billed amount may differ by as much as 4%. By purchasing from us you are accepting these conditions. If you are in any doubt please contact us.

Estimated Delivery Date

Any time or date for delivery named by the seller is an estimate only, and the seller shall not be liable for the consequences of any delay. We aim to deliver your order as quickly as possible. For more information on delivery please see our page on delivery information. Delivery Conditions, if you have any doubts on whether or not your country qualifies for delivery please contact our sales team. For more information on delivery please see our page on delivery information. Notice of Partial Delivery The seller shall be entitled at any time on notice to the buyer to make partial deliveries only or to determine the contract without prejudice in any case to rights accrued in respect of deliveries already made.

Warranty process

Any parts purchased from Still Static Ltd that are within warranty periods will need to be returned to either ourselves or the manufacturer in some cases (Please check) to be inspected and if found to be faulty the item(s) will be replaced stock depending. You the customer are liable for return postage costs and we the supplier are liable for replacement part(s) postage costs.

Important Fitting Information

Alloy Wheel Installation Check List

By purchasing alloy wheels, spacers, PCD adapters and or tyres from Still Static Ltd you or your agent are fully responsible for the fitting and installation of these alloy wheels and or tyres correctly. Still Static Ltd does not take any responsibility for incorrectly fitted alloy wheels or tyres, and as such are not liable for any claims. We highly recommend that in order to ensure the safe use of your alloy wheels and tyres that you follow our Alloy Wheel Installation Check List Below:
If For Any Reason You Are Unsure Please Contact Us.
Before fitting tyres on all aftermarket wheels you MUST check colour and finish is as ordered and the following

  1. The stud/bolt hole pattern is correct.
  2. That the alloy wheel fits freely on to the hub without interference, and that there are no screws, rivets or retaining clips which may interfere with a firm flat location of the hub against the wheel mounting face.
  3. That the alloy wheel rotates freely and truly on both front and rear hubs.
  4. When fastened to the hub, that no part of the wheel can make contact with the brake drums or callipers; or any other part of the steering or suspension.

Check Nuts/Bolts: Correct fitting is vital BE SURE:

  1. That the thread form is correct (fits nuts without alloy wheels).
  2. That the nut/bolt location seating is correct.
  3. That the stud length is adequate for minimum thread penetration of approximately 1 x stud diameter and not too long as to permit bottoming of the stud in the nut or that the thread penetration of the bolt protrudes through the hub housing to cause damage to internal brake or hub components. We recommend that you should get a minimum of 4-5 turns on the nut/bolt to insure safe fixing. It is the responsibility of the fitter that they are correctly mounted and secure.
  4. That the threads are rust free, and not over lubricated
  5. When sleeve nuts are used, that the shank diameter is correct and that the bearing washers are always used.

When Fitting the Tyre Make Sure:

  1. That the alloy wheel rim size is compatible with tyre size.
  2. Be Wary of scratching the protective lacquer coating. (On aluminium wheels and some chrome wheels) Aluminium corrodes very easily once exposed to atmosphere, water, road salt or corrosive acid based alloy wheel cleaners and chemicals.
  3. Where possible always use the adhesive type of balance weight, as these help to avoid scratching of the alloy wheel finish.

Finally Check:

  1. That the alloy wheel and tyre assembly does not contact any part of the suspension, body work or internal hub components (brakes, sensors etc) by carrying out full bump and lock to lock tests as well as a full visual inspection of the back / hub section of the alloy wheel fixing assembly before driving away from the fitting bay. Do not take risks – Wheel Security is vital check with us if you have any doubts. We would also recommend that after a period of around 20 miles that you check your wheels to ensure security as some alloy wheels may need time to bed in correctly.

Cancellation and returns policy

Correct Parts Supplied: If the parts that have been purchased are correct as per your order, we will refund the cost of the product minus a handling charge, which can be up to 15%. Carriage charges will also be deducted from your order. Please note that the buyer is responsible for all carriage charges when returning the product. Refunds can only be given if products are returned in their original packaging and in ‘as new’ condition. Once a special non-stock order has been processed (usually 24 hours) the cancellation of non-stock parts cannot be accepted. Incomplete/ Damaged or Faulty Deliveries If goods are delivered incomplete, have been damaged in transit or are faulty Still Static Ltd reserves the right to replace the product. Any damages or shortages must be reported to Still Static Ltd within 24 Hours of receipt. All products are checked before dispatch. Any products that arrive to the customer damaged or broken must be returned in full (including all broken pieces) otherwise no credit or replacement will be given. If the goods have been damaged in transit and are faulty we reserve the right to replace the product. If the purchase is incomplete damaged or faulty, and a refund is required, then a handling charge of up to 15% will be deducted from the order value. Please note that the customer is responsible for the return carriage charges. If an order sent to the buyer is found to be faulty or damaged, a replacement will not be sent out until the faulty item’s are returned in full. If a product is required urgently, we may suggest the purchase of another unit until the faulty item’s are received. The item will then be credited. Incorrect/Faulty parts supplied If we have wrongly supplied parts we will at first try to supply the correct parts to you. If the correct products are not available we will reimburse the full purchase price if within 14 days Still Static Ltd is not responsible for any labour charges incurred during the fitment, or removal of suspected incorrect ordered or supplied parts. Product Exchanges / Returns and Wheel Warranty If you wish to return a product for exchange then we reserve the right to deduct our initial shipping fee. (The handling charge is to offset the costs incurred by us in processing credit cards and packaging and shipping your order as requested). We can only accept returns for products which are undamaged and the packaging is in a re- saleable condition. The following Goods may not be returned to us for credit: (a) Goods which have been specially ordered at your request; (b) Wheel & tyre packages; (c) Custom made parts or custom drilled wheels cannot be returned; (d) Special suspension or air suspension orders from overseas suppliers are non-returnable; (e) Deposits on pre orders are non-refundable; (f) Goods that have already been used or fitted; (g) Goods with damaged original packaging and/or which are not in a resalable condition; (h) Goods which were purchased as part of a promotion or marketing campaign; (h) any other Goods identified to you by us or our Agent. Please note we are unable to accept returns on wheels which have been damaged, kerbed or washed with acid-based cleaning products. We reserve to right to PH test wheels and inspect wheels for damage prior to any refund or warranty replacement. Wheel Warranty: Please be careful not to kerb your alloy wheels or damage them in any way as this will void the manufactures warranty. If you wish to return any item then please follow these basic steps: Contact us via e-mail or telephone for clearance. The member of staff will give you their name for authorisation. Send the goods with an accompanied letter explaining the reason for return, and a copy of the receipt to the following address: Returns Dept, Stilll Static Ltd 4 Lawson Crescent Great Billing Northampton NN3 9NS. We never delay refunds – They are normally actioned the same day, buy may take up to 3 working days for the bank to process. Return Items Lost In Transit: We cannot be held responsible for packages lost in transit as you are responsible for returning the item/items to us. We recommend sending the package by Recorded/Special Delivery. Guarantee: All items for sale on our website are covered by a manufacturer’s warranty. Every item unless stated is covered for at least 6 months unlimited mileage (from the date of invoice) – some items are longer. Guarantees and warranties cover manufacturing defects and not misuse or abuse. Warrantees Goods returned under warranty must be accompanied by a valid proof of purchase and will be dealt with as a matter of priority with the manufacturer, for quality control purposes and to establish whether the cause is a genuine manufacturing fault. Still Static Ltd is not responsible for any carriage charges or labour charges incurred during the fitment, or removal of suspected faulty, incorrectly ordered or supplied parts. All warranty claims are classed as return to base warranty. Painted alloy wheels have a 6-month warranty, unless otherwise stated. This is only valid if they have been cleaned regularly, have not been kerbed and have no stone chips etc that have broken the lacquer. We suggest commercial wheel cleaners are not used on Alloy or Chrome wheels. Wheel manufacturers are so adamant about the potential damage from wheel cleaners that the use of these will void the manufacturers warranty. Never pressure wash alloy wheels as this can badly affect the paint and will also void the warranty. We would recommend washing alloy wheels at least twice a week with normal car wash solution. Chrome wheels have no warranty owing to UK adverse weather conditions and suggest during the winter chrome wheels should be removed to avoid deterioration. Alloy wheels, especially polished or non-metallic plated wheels require special cleaning. We suggest the use of commercial wheel cleaners is avoided, as wheel manufacturers are so adamant about the potential damage from wheel cleaners that the use of these will void the manufacturers warranty. Never pressure wash alloy wheels as this can badly affect the paint and will also void the warranty. We would recommend washing alloy wheels at least twice a week with normal car wash solution. Tyre fitting and advice: Any advice given on tyre sizes that are not of the manufactures recommendation are given on the basis that they are intended for show use only and not for use on public roads. We can advise on the correct size wheel and tyre for your car, In the event that you want to fit wider than recommended this is down to your discretion and we hold no liability for this or any damages or expense caused as a result. Any tyres fitted by a 3rd party company on our behalf or customers behalf is solely the responsibility of that said company or customer, We will not be held liable for any issues with the work undertaken or thereafter. If you have had tyres fitted that are not the recommended size these are for show use only and we do not recommend using on public roads. Disclaimer of Liability. Still Static Ltd shall not be responsible for and disclaims all liability for any loss, liability, damage (whether direct, indirect or consequential), personal injury or expense of any nature whatsoever which may be suffered by you or any third party (including your company), as a result of or which may be attributable, directly or indirectly, to your access and use of the website, any information contained on the website, your or your company’s personal information or material and information transmitted over our system. In particular, neither Still Static Ltd nor any third party or data or content provider shall be liable in any way to you or to any other person, firm or corporation whatsoever for any loss, liability, damage (whether direct or consequential), personal injury or expense of any nature whatsoever arising from any delays, inaccuracies, errors in, or omission of any share price information or the transmission thereof, or for any actions taken in reliance thereon or occasioned thereby or by reason of nonperformance or interruption, or termination thereof. Fitting of aftermarket parts: Suspension or air systems of which fitting was arranged by Still Static Ltd on your behalf – Any work under taken by 3rd party companies on our behalf or customers behalf is solely the responsibility of that said company, We will not be held liable for any issues with the work undertaken or thereafter. If you need your vehicle inspecting for faulty parts you can contact said company regarding this, Once we are informed of any parts that need replacing under warranty we will take action to rectify the issue. Disclaimer of Liability: Still Static Ltd shall not be responsible for and disclaims all liability for any loss, liability, damage (whether direct, indirect or consequential), personal injury or expense of any nature whatsoever which may be suffered by you or any third party (including your company), as a result of or which may be attributable, directly or indirectly to work carried out by a 3rd party company on our or our customers behalf. We recommend that all components are checked for safety/tightness after a 100 mile bedding in period. Wheels fitted by ourselves or the customer – We recommend that wheel nuts and any other components are checked for safety after a 100 mile bedding in period. Where stretched tyres are supplied at customer request – We recommend for show use only, not for use on public highways. Complaints & Queries: Still Static Ltd always takes its relationships with customers seriously. We always try to offer a first-class level of service. If you are not happy with any aspect of our service or if you have any queries or comments then please let us know. We aim to reply to emails within one working day of receipt whether they’re general enquiries or complaints.

Please e-mail sales@still-static.com or call 07989741755 Mon-Fri. A full copy of our terms and conditions is available on request.